Refund Policy

Refund and Satisfaction Policy for High Maintenance Tree Service

Effective Date: December 2025

At High Maintenance Tree Service, we pride ourselves on our 27 years of experience and our commitment to a White-Glove Cleanup and the highest standard of meticulous, professional service. Your satisfaction is our priority. This policy outlines the conditions under which a refund or remedy may be provided.

1. Service Satisfaction Guarantee

We strive to meet and exceed client expectations on every job.

Meticulous Cleanup Guarantee: If, upon completion of the service and before our team leaves the property, you are not satisfied with the cleanup (e.g., debris left behind, poor raking), we will immediately correct the issue until the work meets our high standard.
Workmanship Issues: If you are dissatisfied with the quality of the arboricultural work (e.g., specific pruning cuts, improper grinding depth), you must notify us in writing within 7 days of the service completion date. We will schedule a visit to assess the claim and, if warranted, will first attempt to remedy the work at no additional cost.

2. Conditions for Refund or Credit

Refunds for services are generally provided in the following circumstances:

Client Cancellation (Prior to Arrival): Full Refund of Deposit - If you provided a deposit and cancel the service more than 48 hours before the scheduled service time.
Late Cancellation Fee: Forfeiture of Deposit - If you cancel the service less than 48 hours before the scheduled service time, your deposit may be forfeited to cover mobilization and scheduling costs.
Unperformed Work: Partial or Full Refund - If a service was paid in full but, for unforeseen reasons on our part (e.g., equipment failure), we cannot complete the scope of work, you will receive a refund for the prorated cost of the uncompleted portion.
Material Work Error (Post-Remedy): Partial Refund or Credit - If we are unable to remedy a significant issue with workmanship to your satisfaction, we may offer a partial refund or credit for future services, determined on a case-by-case basis.

3. Exclusions (When Refunds Will Not Be Issued)

No refunds or liability will be provided for:

Changes of Mind: Refunds are not issued simply because the client changes their mind about the aesthetic outcome after the work (e.g., deciding a tree looks too small after trimming). Our service is based on the agreed-upon contract.
Hidden Site Conditions: We are not liable for damage to hidden items (e.g., sprinkler heads, underground dog fences, or shallow utility lines) that were not clearly marked or disclosed by the client prior to service.
Acts of Nature: We are not liable for damage or tree failure caused by severe weather events (hurricanes, storms) after our service is complete. (Note: Our trimming is designed for risk mitigation, but zero risk cannot be guaranteed.)

4. How to Request a Remedy or Refund

To request a review of service or refund, please contact us immediately:

Email: JHBLLC@AOL.COM
Phone: 352-459-8828

We commit to reviewing all claims within 5 business days and responding with an agreed-upon plan of action.